Train diligently.
Work confidently.
See lives improved.
Be well-informed.
TulsaWORKS teaches Hospitality
8/26/2015  |
Hospitality is a fast growing industry in Tulsa and the U.S.
In the Tulsa metro area, the leisure and hospitality sector added 2,200 jobs between June 2014 and June 2015, Oklahoma Employment Security Commission statistics show.
TulsaWORKS’ new Hospitality Training program focuses on key skills necessary to find work and to advance in this growing industry. Workers who simply wish to improve their customer service skills would also benefit from the classes.
“You learn how to keep that real smile on your face even when dealing with difficult and demanding customers; even they know when our desire to serve is real,” program instructor Allen Everett said.
The program features three tracks: front desk representative, guestroom attendant, and banquet and restaurant server. (TulsaWORKS plans to add a hotel maintenance course in 2016.) Students can take the tracks independently. Each track incorporates hospitality industry concepts and Guest Service Gold training with job specific concepts.
Students learn through hands-on experiences in a mock front desk and hotel room set up at TulsaWORKS. The program also features job shadows at area hotels and guest speakers from the industry.
Helping people earn industry certifications needed to get good jobs is a key goal at TulsaWORKS. The hospitality training program prepares students to take the American Hotel and Lodging Educational Institute exam. Students can also choose to test for Guest Service Gold certification.
Are you considering work in the hospitality industry? Have you applied before only to be turned away? Maybe you are an employer looking for training for your workers. The hospitality training program can help, Everett said.
“If you have been knocking on the hospitality door and haven’t landed a job, this is the training you need to fill in the gaps in your skills,” Everett added. “Goodwill TulsaWORKS is the way to open those doors."
